bbodance aims to ensure high standards in all its practices, including dealing with complaints in a timely manner and through clear procedures
bbodance takes responsibility for any issue relating to the delivery and assessment of its qualifications (Graded, Vocational Graded and Teaching Qualifications) but cannot be held accountable for the management of individual, privately-owned schools. All bbodance teachers and examiners are subject to the bbodance Code of Conduct, as well as guidance on professional etiquette published by the Council for Dance Education and Training (CDET). Matters which occur between parents (or carers) and a teacher, but do not relate to bbodance qualifications, should be taken up internally within the school.
All complaints received by bbodance will be acknowledged within 5 working days, recorded and subsequently monitored by the Regulatory and Quality Assurance Adviser who also acts as the Ofqual Responsible Officer. We will make every effort to deal with any complaint internally. However bbodance is willing to share information of a common interest across awarding bodies through the Council for Dance Education and Training, and to co-operate fully with any investigations requested by Ofqual, Qualifications Wales or other regulatory body.
Procedure for Complaints
- The complaint is received and acknowledged by bbodance within 5 days of receipt
- Relevant persons are informed of the complaint and asked to provide a written response within 14 days of receipt
- A response to the complainant will be provided within a further 14 days of receipt
- Where the complaint is upheld a report will be submitted to a Complaints Panel
- The decision of the Panel, including any action to be taken, will be reported back to the complainant
- Where a complaint is not upheld, the complainant has the right to Appeal, in writing, to the Chief Executive Officer
Updated June 2018.